Washing Machine Doesn't Drain AEG L7FEE965R
E20 error following washing a small rug. The debris in the rug appears to have blocked the drain from the tub. Despite being able to drain some water, some standing water in still present in the drum at a low level, the drain pump impeller spins which is at least a positive. I can only assume there's got a blockage between the tub and drain pump assembly. I'm not certain if this is easy enough to clear, particularly given the standing water in the drum, or if I'll need parts to make this easier. There'll definitely be a round due if you can help with this one! I might also be interested in replacing the drum seal given ours has started to turn black, is the any advice on how to stop this. Thanks.
HI
If your AEG L7FEE965R washing machine isn't draining properly, don't panic. This is one of the most common washing machine faults, and in most cases, the solution is straightforward. Let's walk through the likely causes and how to diagnose and fix them.
this video is of a different make, but it will show you the five most common faults when a blockage happens and how to fix them. It's an in-depth video and worth watching to understand your empty system.
The Most Common Cause: Blockages
The majority of drainage problems stem from blockages rather than pump failure. Water needs to flow freely from the drum through the sump hose to the pump and out through the drain pipe. If any part of this route is obstructed, your machine won't empty.
Blockages typically occur in three places:
- The sump hose — debris, lint, or small objects can accumulate here over time
- Near the heating element — small clothing items, coins, or buttons often get trapped in this area
- The drain pipe connection — if your drain pipe connects to a sink fitting, restrictions at that point can prevent water from being pumped out effectively
Start by checking each of these areas for visible blockages. Remove any debris you find and ensure water can flow freely through the hose.
Check the Drain Pipe
Your drain setup plays a crucial role in how well your machine empties. If the drain pipe is kinked, twisted, or connected to a sink fitting with a built-in restriction, water won't drain properly even if the pump is working correctly.
Inspect the entire length of the drain pipe for kinks or damage. If it's connected to a sink, check that the connection isn't creating a blockage. Sometimes simply repositioning the pipe or clearing a restriction at the connection point solves the problem entirely.
Testing the Pump
If you've ruled out blockages and the drain pipe looks clear, the pump itself may be faulty. The best way to test this is to remove the pump and let it drain into a bucket. This allows you to observe the water flow directly and confirm whether the pump is working as it should.
If water flows freely from the pump into the bucket, the pump is functioning. If water doesn't flow or flows very weakly, the pump impeller may be damaged and the pump will need replacing.
Preventative Maintenance
To avoid drainage problems in the future, clean your drum every couple of months. This removes lint, detergent residue, and any small items that may have worked their way into the machine. Regular cleaning keeps your AEG running smoothly and helps prevent blockages from forming.
Using a Test Meter for Diagnosis
If you want to take a more technical approach, a plug-in test meter can help you diagnose pump issues. Plug your washing machine into the meter and run a wash cycle. When the pump activates, it will draw approximately 25 watts of power. If the meter shows no power draw at the point when the pump should be running, this indicates a pump fault. The meter also shows you total energy consumption during a cycle, which can help identify other electrical issues.
Most drainage problems are quick fixes once you identify the cause. Start with the blockage checks, move on to the drain pipe, and only consider pump replacement if those steps don't resolve the issue.
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