Washing Machines

Samsung WD1704RJN1/XEU Washing Machine Clunking Drum Noise

September 16, 2026
Customer Question

I have a Samsung WD1704RJN1/XEU washer and I have just changed a failed spider. While I was in there I replaced the drum seal, heater element & suspension dampers. Sadly after re assembling I have this clunking noise..... Any ideas?

John Murphy WD1704RJN1/XEU
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Paul
Paul Repair Expert

Hi John, 

Thank you for sending the video regarding your Samsung WD1704RJN1/XEU Washing Machine. 

It is very helpful for diagnosing the problem.

From the noise, I think the issue may be with the motor spline or the linkage where the motor connects at the back of the machine. This appears to be a direct-drive motor, and I recognise this type of noise.

I do not think there is a problem with the drum. Please remove and inspect the motor connection and spline for any wear or damage.

You can contact me using the telephone number in the email if you would like to discuss it further.



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